Cancellation and Refund Policy

The 30-day free trial

Try BackBooked free for 30 days. Add a payment method today and pay $0. After your trial, your subscription automatically continues at $19.99 USD per month unless canceled. Cancel anytime.

A payment method is required to start the trial, but nothing is charged on the day you start. The first charge is scheduled for the day the trial ends, and that exact date is shown on the Billing page.

Canceling before the trial ends prevents the first subscription charge, subject to any payment already properly owed. After canceling during a trial, access continues until the scheduled trial end date unless the payment processor reports that access ended immediately.

One introductory trial is available per person or business. Accounts that have already used a trial or held a paid subscription are not eligible for another.

How to cancel

Open Settings or the Billing page and choose Manage Billing. That opens the secure billing portal run by the payment processor, where the subscription can be cancelled in a couple of taps. Cancellation takes effect at the end of the current billing period — no further payment is taken after that.

What happens after you cancel

• You keep full access until the end of the period you have already paid for.
• After that date the app returns to the billing screen. Nothing is deleted: your services, customers, visit history, follow-ups, edited messages, and rebooking and revenue records all remain stored.
• Resubscribing at any time restores access to everything, exactly as you left it.
• If you want your data removed as well, submit an account-deletion request from Settings.

Failed payments

If a payment fails, the payment processor retries it for a short period and the app shows a payment-failed notice. Updating the card in Manage Billing resolves it. If the retries do not succeed, the subscription ends and the account returns to the billing screen with all records intact.

Refunds

Refund requests are reviewed case by case. You may contact support to request a refund, but refunds are not guaranteed except where required by applicable law.

Because BackBooked is a month-to-month subscription that can be cancelled at any time, payments already taken for a started billing period are generally not refunded, and partial months are not prorated. Cancelling stops all future charges.

Situations considered in good faith on request include a duplicate or clearly accidental charge, a charge taken after a cancellation was completed, or an extended service failure that prevented use of the app.

Nothing in this section limits any refund or cancellation right granted to you by the consumer law of your country or state.

How to request a refund or ask a billing question

Send a request through the support request form, including the email address on the account and the date of the charge. Please do not include full card numbers. Requests are normally answered within a few business days.

Disputes

If you believe a charge is wrong, contacting support first is usually the fastest route to a resolution. Raising a dispute directly with the card issuer may suspend the account while the payment processor investigates.